HELP! NOKIA 5130 Detected but fails to Connect.

[kennedy]

Hello, i have been trying to configure my Nokia 5130 Xpress Music with Frontline SMS, it detects the Make&Model, Mobile Number and Serial but it fails to Connect,

I first though it was the operators fault so i tried using SIM from all the Operators found in my country (Tanzania) but without a luck.

I made sure no other software is using the phone(as a modem too).

i have also Submitted Error Report, i hope it will be of use, i really need to solve this, before the end of this week.

[kiwanja.net]

Hi Kennedy

Thanks for your message. I've checked online and the 5130 is Symbian-based, and FrontlineSMS doesn't support Symbian phones right now (we hope the release this month will). This is mentioned in the "Troubleshooting" section of the Help files. You'll need to find a non-Symbian device - a GSM modem is best. Check the supported devices list on the website and maybe you can find one in a second-hand market somewhere. We're looking to expand this list too in the coming weeks, since many of these phones are getting harder to find.

Best of luck.

Ken

[kennedy]

Hello,
thanks alot for the quick responce, let me try with the other devices and give you feedback.

[Adjoa]

Hi Ken,

I'm having the very same issue but am using the Nokia 5310 XpressMusic phone. The OS in use appears to be "Nokia OS" according to device specs. Attached is a snippet of the log file that shows what's going on when the phone is identified and a connection is attempted.

P.S. I saw that the phone Kennedy was trying to use is supported by the Form client -- I assumed that if a phone can run FrontlineForms, then it can connect to FrontlineSMS? Is this assumption incorrect?

Thanks,
Adjoa

[kiwanja]

Hi Adjoa

I've responded to your other post about this.

Your assumption is incorrect. Forms is totally separate from the device you connect to your computer, so you'll need to find a different device. We'd recommend a GSM modem if you think you're going to use FrontlineSMS much - several are listed on the website here (see my other answer).

Ken

[kennedy]

hello Adjoa,

well i had to change from the Nokia 5310 Xpress Music to nokia 6230i which works excellent, i have also used Huawei GSM modem it also works well,
other Symbian based phones including the Nokia 5310 and N-Series do not work, as they are detected but fails to connect, anyway, i have been told that they will update it (the Frontline SMS) to support them too. here is the list of some of the supported phones so far:\

http://frontlinesms.com/download/requirements.php

goodluck

[Adjoa]

Thank you both Ken and Kennedy =)

I'm checking out the the "requirements" page now to find a GSM modem phone. Also, thanks for clearing me up on what the requirements distinction is for FrontlineForms and FrontlineSMS.

Adjoa