Use of Frontline with HUawei Modems

[Jonathan Mativo]

HI i tried connecting to frontlineSMS using Huawei Modem but couldnt go through.Any one with ideas?

[kiwanja]

Hi Jonathan

Have you checked the Troubleshooting page?

http://www.frontlinesms.com/help/troubleshooting.htm

If that doesn't solve it, give us a little more information on what error you are getting, or what is exactly happening, and send your log files (through the Help menu).

Thanks.

Ken

[Jonathan Mativo]

Hi Ken and all,

At longlast my E220 Huawei Modem worked. Trick was a John said then followed by first entering the PIN of the card as per mobile subscriber. I then disconnected the subscriber (safaricom) application and it worked fine.

Thanks for the support

Jonathan,Kenya

[John Kagaruki]

Good to hear Jonathan. Other users in our area should note that the applications (safaricom app, vodacom, Zain etc) that comes with the usb modems often interfere with connections to other apps if they are running. Happens with my telco app that came with the modem at times. Have a great New Year!

[Alex Anderson]

Hi Jonathan,

Does the SIM card need a PIN when used in a normal phone? Is there a way to disable the SIM PIN? If this is a general requirement, we should probably add a way to set it in FrontlineSMS when connecting to a device.

Cheers,

Alex

[John Kagaruki]

Are you using the E220? Mine works fine. It often is an issue with the COM PORT number allocated to the modem.

[kiwanja]

Thanks, John

Can you let us know how you fixed the problem?

That would be great - thanks!

Ken

[John Kagaruki]

When you connect the modem if you look in the control panel in windows under hardware and the COM port allocations you will find the COM PORT Number that is allocated to the Huawei Modem. When using Frontline SMS if you use the auto detect Phones feature the modem shows up on two COM PORT allocations and will usually connect on one, eg COM 10. Disconnect the modem from the Working Devices menu and reconnect it manually, choosing the COM PORT that the system has indicated. This may need to be fixed in the software to prevent dual port detection, but my workaround solves it so far. If you are not familiar with the system control panel, don't worry: The Working device COM PORT allocation is usually the right one.

[Jonathan Mativo]

I will try this and get back to the forum soonest.

[kiwanja]

Hi again, Jonathan

Any joy with this? Would be good to know how you got on...

Thanks!

Ken

[kiwanja]

Thanks, John - you're a star!

Ken

[Wolf]

John,

thanks for your solution to 'kill' the second com interface.

@Ken:
Isn't it possible to invert the behavior at startuptime? I.e. no autosearch and autoconnect to a modem - maybe selectable in the settings.
I have to hurry up ;-) to 'stop autoconnect' the 2 interfaces and than start a manual connect via the correct com.
Every time starting the win-version a 'Testnumber (000)' appears in the contact list - even I've deleted it in a previous session. Is that intended?

Thanks for this nice tool!

Wolf

[Alex Anderson]

Hi Wolf,

The Test Number will always recreate itself. You might find it useful for making sure your keyword actions function correctly. You can't currently disable autoconnect at startup, but we can certainly add that to the feature request list.

Cheers

Alex