Can't connect FSMS with either Huawei "dongle" or LG Shine phone - please help

[Don Lotter]

I have Windows 7 on Thinkpad.  I can't connect FSMS to either a Hauwei EC168C "dongle" cell modem or an LG Shine CU 720 phone. 

 

The dongle works fine for Internet and can send SMS via its own software.

 

In FrontlineSMS I get a "Detected" on COM3 but then a "Failed to connect" message.

 

Please advise.

 

Don Lotter

Dodoma, Tanzania

[kiwanja]

Hi Don

 

Have you worked through the "Troubleshooting" section in the "Help" files? There's a whole section there which deals with connection issues.

 

Take a look there and see how you get on.

 

Ken

[Don Lotter]

I have gone through the troubleshooting a couple of times.  I think I just have to buy a dongle that's on the list.