FrontlineSMS allows you to text message with large groups of people anywhere there is a mobile signal.

Case Sensitive Keywords in FLSMS 1.5.8 WIndows

I've found that keywords in FLSMS 1.5.8 for Windows have to be in ALL CAPS for the app to recognize the keyword. Is there a fix for this? I'm finding that users are not quick enough to keep using caps when texting into the system.

Tags: Case, Keywords, Sensitive

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Replies to This Discussion

Permalink Reply by Alex Anderson on March 31, 2010 at 5:34am

Hi Wayan,

Can you provide logs demonstrating the issue occurring? We've not heard of this issue affecting anyone else, and are unable to recreate it.

Thanks,

Alex

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Permalink Reply by Wayan Vota on March 31, 2010 at 9:20am

Sent via the "Submit Error Report" function - is there another way to post my log files?

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Permalink Reply by Wayan Vota on March 31, 2010 at 9:30am

I have the instance running now, so you can ping it at will. Text to +1.202.506.0148

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Permalink Reply by Wayan Vota on March 31, 2010 at 9:23am

Another fun bug - when I set up my local gov demo, I started with the LOCALGOV keyword. But after a restart, FLSMS would not recognize that keyword (kept saying "no forms") so I switched to LOCALGOV1. Kinda annoyed that I lost a keyword on restart.

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Permalink Reply by Wayan Vota on March 31, 2010 at 9:53am

Better yet, its all 8 letter keywords - none of them work now. Just get "no forms"

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Permalink Reply by Alex Anderson on March 31, 2010 at 2:07pm

Hi Wayan,

Can you disable the forms handler, please. I have checked your logs, and this is causing the issues. If you are still experiencing problems after disabling the forms handler and restarting FrontlineSMS, please submit your logs again, and describe the issues you are having here.

Best wishes,

Alex

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Permalink Reply by Wayan Vota on March 31, 2010 at 4:31pm

Alex,

Disabling to form handler also disables the Groups functionality - and I need to group users. Is there a way to disable forms and still keep groups? And why is the form handler balking on my instance? What's causing it/can I change something to fix it?

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Permalink Reply by Alex Anderson on April 1, 2010 at 5:48am

Hi Wayan,

Forms is causing issues for other users also - there are a few other threads on this forum discussing it.

You reported problems with groups, but provided no logs. Again, this is not an issue that we've been able to recreate, so if you could disable forms, recreate the issues you are having with group messaging, and then send us the logs, we can hopefully identify the problem.

Cheers,

Alex