detecting a GSM modem

[stanley mbewe]

my FrontlineSMS is not detecting the modem i have connected, the modem was detected earlier but now it is not. how do i deal with this problem?  

[stanley mbewe]

its a HUAWEI Mobile Broadband, Model:E160... your help will be appreciated

[stanley mbewe]

thank you for your reply. but how do u know that the dongle software is not running. or is there another way of restoring the application to the time when it was working?

[Geoffrey Muchai]

Hi Stanley,

First of all, you can confirm the dongle software is switched off by using the Task Manager. Which version of FrontlineSMS are you using?

Regards,

Geoffrey

[stanley mbewe]

hey..thanks for ur patience. am using frontlineSMS 1.6.16.3 and am using ubuntu, where do i swicht of the dongle software because i dont realy know my way around ubuntu.

[Geoffrey Muchai]

Hello Stanley,

What version of Ubuntu are you using?

Regards,

Geoffrey

[stanley mbewe]

hey 6eoffrey, its ubuntu 12.04 LTS

[Geoffrey Muchai]

Hi Stanley,

In Ubuntu 12.04 LTS, there was a change in user permissions that prevents FrontlineSMS from reading the ports in which the modem is connected. This also means that you cannot be able to insert and use a modem directly for any other application.

To resolve this problem, add your user to the group dialout using the command:

sudo usermod -aG dialout <username>

 
Regards,

Geoffrey

[stanley mbewe]

hi Geoffrey,

sorry for the late reply. i have tried the command u gave me, when i run it, nothing in particular comes on screen, as shown in the attached image below.  and when i run frontlineSMS it still does not recognize my dongle 

[Geoffrey Muchai]

Hi Stanley,

Did you try restarting the computer after running this command?

 Geoffrey

[stanley mbewe]

hey geof,

i can now use my dongle with frontlineSMS, its being detected, thank you.

now am trying to interface my frontlineSMS with my database so that i can be able to retrieve information via text, can you give me some tips on how to do this if you can please.

stanley.

[Geoffrey Muchai]

Hello Stanley,

I don't understand what you want to do. By default, FrontlineSMS stores messages in the database you specify. What do you mean when you say "i can be able to retrieve information via text".

Regards,

Geoffrey

[stanley mbewe]

hey Geoffrey,

thanks for your patience, i did not know that it was a default facility. now i can see the messages in my database.
but wen i include the port 8011 to my localhost on the HTTP trigger, i get blank messages in the database. it does not show the message content or the sender number. what is the problem and how can i fix it?

with regards.
stanley.