FrontlineSMS and Intellisms (issue with inbound line)

[Jacques Tévoédjrè]

Hello,

Using FLSMS ver 1.16.6.3 with a Windows XP machine.

I have set up an account with Intellisms as per FrontlineSMS instructions. I will need to receive messages from an inbound line with Intellisms.

They (Intellisms) display a phone number (UK) for trials, which I used.

One of my accounts is with a cPanel configuration ; and the other one is a Google mail account.

The sending of messages goes fine, and messages land in my mail boxes alright.

The issue I had with the first account (on cPanel) is that FrontlineSMS keeps retrieving the same message I sent with a GSM again and again. It took me some time to figure out that FrontlineSMS POP3 script does not delete the message from the mail inbox.

This is where I switched to an email box on Google, where I was able to configure my mailbox telling the google application to delete the message after it has been retrieved.

At first all went well. The message was retrieved from FrontlineSMS just once, and all seemed perfect. But approximately half an hour later I get the error message : "Receiving failed, please verify your settings".

Can anyone tell me what causes this error message ? Is there something missing on the FLSMS script dealing with that part. I do not yet think that it has to do directly with the account on Intellisms.

Thanks for a kind reply.

Jacques

[Sitati Kituyi]

Hi Jacques,

Please upload your log files and we will try to investigate on our end. The process for uploading logs is outlined at the bottom of this page: http://help.frontlinesms.com/manuals/1.6.16.3/troubleshooting.htm

Thanks,

Sitati

[Jacques Tévoédjrè]

Hello,

I sent the log file around 14h15 GMT

Thanks for your feed-back.

Jacques

[Sitati Kituyi]

Hi again Jacques,

Sorry for the delay. We have been looking through the logs you sent and cannot see anything going wrong on the FrontlineSMS side.

All I can suggest is to perhaps ask Intellisms to check on their end what may have happened.

Sitati

[Jacques Tévoédjrè]

Hi Sitati,

Thanks for your support in the matter.

From what I read in the forums, it seems there was à case quite similar to the one I am describing.
Http://frontlinesms.ning.com/forum/topics/intellisms-gmail-and-flsms

Could you please tell me if there was à solution to the issue pertaining to the link above?

Thanks for your support and kind reply.

Jacques

[Jacques Tévoédjrè]

Hello,

Coming back with my "Intellisms inbound line" issue which is not yet solved.

Tech support at Intellisms has following comment and request which I am forwarding to you :

QUOTE

Hi Jacques,

Thank you for your email.

I am not familiar with the Frontline application on a technical level.

 

Could you ask FrontlineSMS support what scenario does the software generate the error message "Receiving failed, please verify your settings".

 

Regards

UNQUOTE

Thanks if you can provide me with an answer to that question, which I can forward to Intellisms tech support.

Thanks for your kind reply.

Jacques

[Jacques Tévoédjrè]

Hello Sila,

Thanks for your kind reply. I sure need to be patient ;)

AND if you can assure me that your dev team will find an answer to the issue I'm facing, you bet I'll have a great week-end. :)

Nice week-end to you and the Frontline team.

Jacques

[Mark Ekisa]

Hi Jacques,

The support team is currently working on the problem and we will get back to you as soon as

we have a solution or rather something that is more useful. We kindly ask for your patience

Thanks

[Jacques Tévoédjrè]

Hello Mark,

Thanks for your feed-back. Looking forward to your solution.

[Jacques Tévoédjrè]

Hello @FrontLineSMS,

I wouldn't want you to think I'm "impatient"........ but a whole week went by without me receiving a feed-back from the Devteam at FrontlineSMS to the last question I raised.

I'm giving it back hereunder :

Tech support at Intellisms has following comment and request which I am forwarding to you :

QUOTE

Hi Jacques,

Thank you for your email.

I am not familiar with the Frontline application on a technical level.

 

Could you ask FrontlineSMS support what scenario does the software generate the error message "Receiving failed, please verify your settings".

 

Regards

UNQUOTE

Thanks if you can provide me with an answer to that question, which I can forward to Intellisms tech support.

Thanks for your kind reply.

Jacques

[Jacques Tévoédjrè]

Thanks Sila for what you're doing.

Is it however possible that my problem just lies with a "subscription to the IntelliSMS inbound line service" ? 

I am willing to subscribe, but at £150 for a 3 month-period I'd rather be sure that the service works as advertised.

It might also be that if the service does not work I could get a refund, but I'm quite sure that would be a lot of hassle.  So I'm trying to go a safer road.

Thanks again. Looking forward to your devteam's solution.

Regards.

[Alex Anderson]

Hi Jacques,

Thanks for providing us with your logs.  It appears from them that the connection to your email server is timing out.  This may happen when you have an intermittent or slow internet connection.  Is this something you suffer from?  If not, the problem may be deeper so let us know and we can investigate further.

Thanks,

Alex

[Jacques Tévoédjrè]

Hi Alex,

Thank you very much for your feed-back.

Actually, and since I opened the account at Intellisms, I have a fairly good internet connection here in Porto-Novo (Benin) : ADSL 512Ko. The Frontline server is hooked to that connection.

A while back it sure was a bit tedious (configuration problems I suppose), but for the last 2 months the connection has improved tremendously.

I'm regularly using Skype video to chat with my children (either in France or in Canada), which I was not able to do a while back.

So I wonder if my internet connection could be involved in the issue I'm actually facing (but who knows....).

Thanks again for your continued support.

Regards.

Jacques