Frontlinesms Version 2.1.3 for windows not sending messages

[Moice]

I have installed version 2.1.3 on my machine running windows 7 but the challenge is i cant seem to get the messages out. What could be wrong. I have a clickatell account. Please assist.

Regards

Moice

[Geoffrey Muchai]

Hello Moice,

Could you kindly send us a copy of your FrontlineSMS logs so that we can investigate whether there might be a problem in connecting to Clickatell. Also, kindly confirm whether you have a clickatell account which has credits for sending sms

Regards,

Geoffrey

[Moice]

Hi Godfrey

Thanks for the response. I can confirm that my account still have 15000 credits for sending sms. I have attached the logs for your attention.

[Geoffrey Muchai]

Hello Moice,

It seems that you are providing the wrong login credentials for your clickatell account in FrontlineSMS. Kindly ensure that you enter the correct user name and password to ensure that you can send messages through clickatell.

Regards,

Geoffrey

[Moice]

Strange. Its the same credentials i use to login on Clickatell. Are you able to check on Team viewer? Can I provide the logins on using my email. please provide your personal email so i can be able to relay the info to you and we can do the check together.

[Geoffrey Muchai]

Hello Moice,

Does it fail to send an sms when you try to send the test message? If this is so, kindly try to send yourself a quick message after you create a route to your Clickatell sms account. There is a bug with the send test message command that will be fixed in our next release

Regards,

Geoffrey

[Moice]

The system indicates that I am connected to clickatell. It even confirms that the message is send. but no message comes to my phone. When I check the pending tab, all messages indicate that they haven't gone through. I never had such problems on version 1.

I have tried to revert back to version 1 but it gives a fatal installation error.

[Geoffrey Muchai]

Kindly shutdown FrontlineSMS version 2 and reconnect to clickatell after restarting and then send a quick message to yourself. Kindly send me the logs if this doesn't work so that I can understand what the problem is.

Regards,

Geoffrey

[Moice]

Messages finally coming through but the only issue is on the sender ID. I guess this is now an issue with Clickatell.  Once again thanks a lot  I also discovered that there was a conflict with the connection name. Keep on keeping on.