Got Problems Regarding the Use of FrontlineSMS Software

[Sherwin Meynard Robinson Ufi]

Dear all,

I've used FrontlineSMS software after attended the recognition of SMS tools (FrontlineSMS) in Kupang, East Nusa Tenggara, Indonesia. Regarding with the use, I've got some problems :

1. Every time I restart my computer (laptop), where the software was installed, I loss the data (some contacts and groups). Why did it happen? Could any one here who has the same experience tell me the solution of it?
2. I have twice connected/synchronize (things like that) the modems to the software, but it doesn't connect. I did once with CDMA modem and last with GSM modem (telkomsel Flash) but it still doesn't work. What should I do?

 

Very nice to join this community and have discussion  with the forum. 

Best,

Sherwin, Indonesia

[Sherwin Meynard Robinson Ufi]

Thank you So;a. I do appreciate it.

Best,

Sherwin

[Mark Ekisa]

Hi,

Regarding your problem we need clarification on the following issues:

• The FrontlineSMS version you are currently using
• The models of the CDMA and GSM modems you used;  phones/modems we support

We would also appreciate if you uploaded your log files and we try to investigate on our end. The process for uploading logs is outlined at the bottom of this page: http://help.frontlinesms.com/manuals/1.6.16.3/troubleshooting.htm

Thanks in advance

[Sherwin Meynard Robinson Ufi]

Hi Mark,

Thanks for answering my question. I'll look forward to clarify the issues and try to upload the log files then.

Best,

Sherwin