Having Issues Operationalizing FrontlineSMS

[Moses Kimani]

Hello FrontlineSMS Team,

I've tried out both versions of the FrontlineSMS software. I seem to prefer version 1, especially because I'm able to create sub-groups within the larger groups. Can't seem to do that with version 2. Anyways, after successful test session, version 1 is now unable to launch on my computer.

Here is the log...

class java.lang.NullPointerException :: null
    at net.frontlinesms.ui.FrontlineUiUtils.getLimitedSizeImage(FrontlineUiUtils.java:26)
    at net.frontlinesms.ui.handler.HomeTabHandler.refreshLogoVisibility(HomeTabHandler.java:262)
    at net.frontlinesms.ui.handler.HomeTabHandler.initialiseTab(HomeTabHandler.java:222)
    at net.frontlinesms.ui.handler.BaseTabHandler.init(BaseTabHandler.java:33)
    at net.frontlinesms.ui.UiGeneratorController.<init>(UiGeneratorController.java:252)
    at net.frontlinesms.DesktopLauncher.main(DesktopLauncher.java:99)

What exactly might be the problem and how should I resolve it?

Background info: Mine is a PC, not Apple. And OS is Windows 7.

[Moses Kimani]

Oh, and a quick addition: I'm not much of a techie. I love tech stuff but don't have much tech skills (which is why I love the simplicity of FrontlineSMS).

[Vaneyck Seme]

Hi,

Which release version of frontlinesms 1 are you using? This will help us diagnose the problem further.

[Moses Kimani]

Ooops! I'm afraid I've been away for a few days. Anyways, my application is Frontline SMS ver. 1.6.16.3. In the meantime, I'll try what you've suggested below and report back. Thanks for your time.

[Vaneyck Seme]

Delete this file C:\Users\Your-Username\FrontlineSMS\properties\ui.properties then restart the application.

[Moses Kimani]

Uh-oh! There's a problem. A couple, actually...

1. First, the file, as stated above does not exist. Not sure why.

2. Still, what I found was C:\Users\Your-Username\.frontlinesms2. There was a properties file there and I deleted it. Still, no desired response.

While I await your help, it's occurred to me to try resetting my system to an earlier date. Maybe that'll help when I re-install the application. Just a thought.... In the meantime, I hope to hear from you soon. Thanx!

[Moses Kimani]

Oooops! Just discovered I can't use SysRes to sort me out...my computer had not had a SysRes point created before today. :(   I guess I'll wait to hear from you. Again, thanx for your time.