HTTP ERROR: 503

[Joseph Njoroge]

Hi all, thanks for allowing me into this exclusive club.

Recently, i downloaded frontlinesms 2_windows_2-2.0.2. It has been workin well in windows 7 machine but from yesterday whenever i load it it gives give an error message as shown below, 

HTTP ERROR: 503

Problem accessing /. Reason:  Service Unavailable.

i will really be glad if any body helps me on how to go about this. Thanks in advance.

[Roy Owino]

Hi Joseph, 

Was this your first installation of version2? Please go to C:\Users\{your_username} directory, compress and send us the .frontlinesms2 folder. This will help us investigate further into what might be causing the error you reported.

Thanks

Roy

[Joseph Njoroge]

Hi Roy, Thanks alot for your reply, yesterday after following your instructions i found there were three installations even though i had uninstalled them earlier. I deleted them manually, rebooted the machine and the reinstalled afresh. I was impressed to see it working once again.  I really appreciate for the useful tips otherwise i woudnt have done it

[Ananda Galappatti]

Hi Roy,

I have exactly the same error message as Joseph.  Could you let me know what I should do to address this issues - maybe I could try the same as him (I suspect that I may also have multiple installations).  I had a look at my .frontlinesms2 folder and it's about 22MB (not great for emailing from where I am). 

Many thanks

Ananda

[Vaneyck Seme]

Hi,

You have two options:-

>Delete the database "prodDb.h2.db". 

>Upload the logs to this thread "stacktrace.log  standard.log"

Thanks, hope to hear from you soon.

[Ananda Galappatti]

Hi, thanks for this reply.
1. I'd rather not delete the database (I need to access contacts etc - rather than retype them all from physical backup
2. I'll upload the logs ASAP. Now on a mobile device, so can't do that for an hour or so.
3. I also noticed that I have a db file with Lock in the name.
Thanks again!