Huawei modem with vodafone sim not connecting to FrontlineSMS

[Ellen Ward]

Error%20connecting%20Huawei%20E173%20on%20V1.6.16.3.JPG

I have been trying for a few hours now to get V1 to work with an (unlocked) Huawei modem with Vodafone (pay as you go) SIM card. It seems to recognise the device, but can't connect to it properly (see screenshot attached). I am not sure what I need to try next to get it working.....

Any advice appreciated. Thanks, Ellen. 

[Vaneyck Seme]

Hi,

Are you running the mobile partner software together with the frontlinesms software? You need to close the mobile partner software then run frontlinesms.

NB: mobile parter software is the modem software that comes bundled with the modem.

The modem should connect automatically if a pin is not set on the SIM card.

Good luck

Vaneyck

[Ellen Ward]

Hi Vaneyck, thanks for your advice

We have been careful to close the driver software and have restarted the laptop a couple of times also. Will we be asked for a PIN number if the sim has one ? We have not set one up, but it might have a defualt one (the card it came with says PIN 0000)

Ellen. 

[Vaneyck Seme]

Hi,

When you open the modem software are you able to send and receive messages from it?

Thanks

[Ellen Ward]

Hi, no the SEND option is not available when I try this in Mobile Partner software. 

[Vaneyck Seme]

Hi, do you mind uploading another screenshot that shows the error details of the connection.From the current screenshot the 'Device Connection' popup hides the details at the bottom.

[Ellen Ward]

[Ellen Ward]

Hello, I can now send a text message from the Huawei modem software (mobile partner) - this did not work yesterday, but when I try to connect the modem to FrontlineSMS I get the same error message as before...'FrontlineSMS was unable to connect to an SMS device'

What else can I try now please ?

Ellen

[Ellen Ward]

Hello, I think I have this working now. Test message sent from Frontline and received ok. Thanks for the help, Ellen.

 

[Vaneyck Seme]

Hi,

Could you probably share the solution? Did you disable the pin from mobile partner?

Thanks

[Ellen Ward]

Yes, I think the sim card was not activated when it was delivered to use by vodafone. Issues were resolved once the sim was activated.