Hello to all. My team at the World Bank is interested in developing a pilot SMS system for complaints handling in Afghanistan that could potentially be replicated elsewhere around the world (some Bank projects are using SMS technology for complaints handling, but there is no standardized approach at this point). The idea would be that project beneficiaries could use SMS to submit complaints, queries, etc and that the system would be able to respond saying that the complaint has been received, you will hear from us in X days, etc.
Do people think that Frontline SMS would be a good tool for this? Does anyone have experience writing the code that would be necessary to tailor Frontline to this type of system? How difficult would it be to write the code?
Any insights and/or suggestions would be much appreciated (as I am a novice when it comes to these types of technical issues). Thanks in advance for your help!