Using PatientView

[Joel Kuria]

Dear all,

I am exploring through FrontlineSMS utilities with an aim of finding a tool which could enable me keep track of beneficiaries who are managed by CHWs in our project. I would like to register all beneficiaries who fall under each CHW and send each of them a text to establish how they are fairing.

I looked at PatientView but it proved tricky when it comes to adding patients under CHW and link to some forms. Please help me with some tips.

Regards

Joel

[Joel Kuria]

I installed PatientView on my laptop and managed to add some groups and forms. However i am not able to delete the default contacts which came with the system because any time i try to do this the system presents me with an error and a section to log in. How can i delete the contacts and existing forms?

The system is not receiving feedback from recipients as they are going to my modem which i do not need. Kindly tell me how i should reroute the sms to my frontline and not modem.

Regards

Joel

[Marc Abbyad]

Hi Joel,

Sorry to hear that you are having difficulty with this! What does the error message say? Can you take a screenshot of it? Can you also send a screenshot of the log in section?

As for rerouting the SMS, is there a program on your computer that connects to your modem? Often the default program by the telephone company opens when you connect a modem. If so, you will need to close it so that the modem can be used by FrontlineSMS.

Best,

Marc

[Joel Kuria]

Hi Marc,

Attached is the bug which keeps recurring any time i try to delete a form or contact. I will try and disable auto-run function of my modem to see if Frontline will receive replied sms.

Thanks

Joel