FrontlineSMS allows you to text message with large groups of people anywhere there is a mobile signal.

Windows 7 & Sierra Wireless USBConnect Mercury problems

Hello, everyone :)

A few weeks ago, my machine was upgraded to Windows 7 & I'm just now getting around to setting up FrontlineSMS. I've run into some challenges... :(

I have a Sierra Wireless USBConnect Mercury modem that worked on my previous XP install, but I can't seem to get it to work w/FrontlineSMS on Windows 7. I know I have the proper drivers installed because the AT&T Communication Manager can successfully detect & connect to the modem. But whenever I fire up FrontlineSMS it doesn't detect anything.

Has anyone else here been able to get this combination of OS & modem working? Or do you have any suggestions as to how to proceed/troubleshoot?

BTW, I made sure to close the AT&T software before starting FrontlineSMS to ensure that the drivers weren't "locked"--I at least know that much! :P

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Permalink Reply by kiwanja on July 28, 2011 at 2:57am

Hi James

I think we'll have to take a closer look at this. There have now been a couple of reports of Windows 7 problems in the past couple of weeks. The solution the last user used was to revert to an earlier version of Windows (not easy, or ideal, obviously). You could try running FrontlineSMS *with* the AT&T software running, just in case it now needs to run for some reason.

Otherwise, can you perhaps give it another go, and when it fails to connect send over your logs (via the "Help" menu)? We'll then ask Alex to take a look at them. Hopefully the problem will be fairly obvious.

Thanks, James.

Ken

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Permalink Reply by James BonTempo on July 28, 2011 at 10:09am

Hey, Ken :) I tried running the AT&T software @ the same time & it didn't make a difference. I'll see about sending the logs in a bit...

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Permalink Reply by Alex Anderson on July 28, 2011 at 4:19am

Hi James,

Does FrontlineSMS see any devices in the Phones tab?

Alex

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Permalink Reply by James BonTempo on July 28, 2011 at 10:10am

Hello, Alex :) Unfortunately, FrontlineSMS didn't see anything. I kept getting that message that nothing seemed to be connected to my machine.

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Permalink Reply by Laura Walker Hudson on July 28, 2011 at 12:17pm

Hey James!

Can you send us your logs? I know we do have users on Windows 7 (including Alex :) ) so I don't think that's the killer here.

Thanks

Laura

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Permalink Reply by James BonTempo on July 28, 2011 at 3:02pm

Sure, Laura :) What's the easiest way to do that? I should know this, but I don't...

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Permalink Reply by kiwanja on July 28, 2011 at 3:08pm

It's in the "Help" menu, sir. \o/

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Permalink Reply by James BonTempo on July 28, 2011 at 5:48pm

"Submit Error Report"?

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Permalink Reply by Laura Walker Hudson on July 28, 2011 at 5:57pm

The very one. \o/

Laura

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Permalink Reply by James BonTempo on July 28, 2011 at 6:25pm

Done! Thanks for the help :) \?/

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Permalink Reply by Georgia on September 20, 2011 at 1:28pm

Did you have any luck with this? I'm working with a few different modems - Sierra Mercury 885, Sierra USBConnect 881.

I haven't successfully used the modems since upgrading to Windows 7.

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Permalink Reply by James BonTempo on September 20, 2011 at 1:56pm

Georgia, I was able to get it working. I'm actually working on a plug-in called FrontlineSMS:Learn & my issues had to do w/it rather than the core FLSMS package. I think I just had to install the AT&T Communications Manager (I might have had to do it multiple times, I don't remember) & it worked. Sorry I couldn't be of more help!