I am currently piloting FrontlineSMS with patients with TB in Argentina who are receiving treatment by self-administration (<50% of patients in the Province of Buenos Aires receive treatment by directly observed therapy-DOT).
Have two issues with platform: We are able to see messages received when selecting 'All messages' in the messages tab however when selecting by patient only sent messages are displayed. In order to more easily track patients daily ideally we would like to see sent/received by selecting each patient in 'message history'. Under 'All messages' we need to compare phone numbers in order to identify each patient. Both received and sent boxes are selected for view preference. Any suggestions/other options that I am not aware of?
Second, we have experienced where messages have been received by modem but not FrontlineSMS platform. Most messages appear in modem 'inbox' but not all in FrontlineSMS. Unsure what we are doing sometimes and not others to get this inconsistency?
So far patients have received the intervention well and have maintained contact with staff regarding treatment progress.
Thank you for any assistance
Thanks for getting in touch about this. Firstly, it sounds like you are now running a very interesting use of FrontlineSMS, and it would be great to learn more about your project and potentially feature it on our blog. Please do let me know if this is of interest.
On your first question - when you select the individual contact/ patient and then view their message history in FrontlineSMS is their number listed with the international dialing code? I just checked this in my system and it seems that for all contacts that do not have the full dial code at the beginning (for example +44 in the UK) FrontlineSMS only displays the messages sent, but not received from this contact. In the All Messages tab, the Sender Number column shows the contact / patient you have received a message from, and the Recipient column will be blank for messages you've receive.
On your second question, it may be that the modem is running device manager software that is getting in the way of FrontlineSMS receiving messages. You should make sure that device manager software has started and been fully shut down before starting FrontlineSMS.
Hope this all makes sense and helps you with these issues, but please let us know if you need further assistance.
I have previously passed on our study abstract/ info to Nadim and have been in contact with Josh Nesbit as well. Likely no time for blog but as things come up and as report/papers written I will be happy to pass them on.
Regarding viewing issue. In contact list I can list with or without country code (+54 here) and messages can be sent but received messages record number without the country code, only the cell phone prefix which here is two numbers 11 or 15. A 0 is recorded in front of numbers received in FrontlineSMS platform. For example the sender number for received messages is 011 then 8 numbers of mobile phone. It is true that recipient number column is blank for messages received. With few patients it is OK to look at 'all messages' but as list is growing much more challenging. Do not have local tech support to trouble shoot. Any further suggestions?
Thanks for your reply. It would be great if you can pass on reports and papers to us about your project, wherever possible, and we'd be happy to feature these on the publications page of our website if suitable. I look forward to staying in touch as your project progresses!
Meanwhile, on your question about viewing messages I'm not sure what the problem could be here then. Just to check, have you tried making sure (in the Phones tab, right clicking on connected device) that your modem / phone is set to send and receive messages?
In terms of local troubleshooting support, it may be worth connecting with Domingo Liotta here on the forum, who is an active FrontlineSMS user based in Argentina. I can also check in with our developers to see if they have any suggestions I'm missing.
I hope we can help solve this issue soon.
Yes "use for sending" and "receiving" messages are checked in the phone tab for modem. And under Message tab both received and sent boxes are checked for view.
I will see if I can touch base with Domingo. Thank you
Ok thanks. Please let us know whether you are able to connect with Domingo to troubleshoot this further, and if not I will see if our developer team can help.
Best of luck, and I look forward to staying in touch.
Regarding your second question the Carriers Software gets into the way and immediately downloads pending messages to its propietary software.
I use Movistar and It immediately opens, when the modem is inserted. A way to avoid this is to disable autorun.
Also if I dont close the propietary software FrontlineSMS doesnt detect the modem.
I¨m running the lastest FrontlineSMS in a windows 7 Toshiba and I see the sent, and received emails ok separated by students phone number with the 011 as prefix for Buenos Aires
Add me on skype (dliotta)
Fantastic! Adding the 0 is what I needed to do. Also, although you can call a cell phone here directly with prefix 11 or 15 the program recognizes only 11 (at least with the numbers that I have so far). Therefore you must be sure to enter contact with 11 and not 15 although the messages will be sent using 15.
I am using Movistar as well and will disable auto run.
Thank you for the help. I will add you to skype. Would be interesting to discuss how things are going for you with system here in BsAs.
One other issue we have picked up- the time log in FrontlineSMS is 2 hours behind the actual time. Not sure if it is picking up a different time zone? Any ideas how to fix.
Thank you and look forward to meeting/chatting via skype