Thanks for these insights...!
I am new to these technologies, and wondering which one of the 2 to start with between RapidSMS and FrontlineSMS. Somehow, I got more feedback from RapidSMS case studies... but like better the spirit of FrontlineSMS founders. Not a tech view? No... But I need to come to the tech view and this helps!
This really is more a matter of what you're trying to do, and what kinds of resources you have available to do it. The advantage of FrontlineSMS is that you can most likely set it up yourself. RapidSMS is powerful but requires a high degree of technical competency, so you'd likely need to bring people in to help with that. If you want to pilot something relatively quickly and at low cost then FrontlineSMS is a good place to start - some users have used it to prototype ideas and then move on to other tools once their idea is proven, and they get additional resources to take it forward.
Hope that helps!
Yes it does, so I need to try put the hands in and see where I stop.
I formerly thought RapidSMS would be better for 2-way communications, but that may not be true anymore with the forms version? or is it?
Like, say, you get people to text "HIV" to a specific number, and then they are sent questions like a quizz, and depending on their answer, the system sends back another set of messages. Ideally, on top of the autoresponse capability, we also get nice analytic data on the users (type of users based on their answer, frequency of use, geography...)?
Hi again, Agnes
There's a post/comment thread covering how to set up a basic survey here:
As for analytics, you'll need to figure out what data you need and how you analyse it. You can export messages from FrontlineSMS into Excel, for example - you could then do whatever you need with it. That's one for you to figure out!
Right, I will see that