Geoffrey Muchai's Page

"Hello Brian, The problem you are reporting is part of a known issue that will be fixed when we roll out our next release of the desktop application. We apologize for the inconvenience caused."

"Hello Guillaume, Kindly send us a copy of your logs using the email support@frontlinesms.com and then kindly specify the model type of telephone you used. Regards, Geoffrey"

"Hello Kyle, Could you kindly attach a copy of the csv file with dummy data so that i can confirm that the csv is in the right format. Regards, Geoffrey"

"Hello Patrick, I am glad to hear that it now works. The HttpTrigger should work well if it receives the right format of information. Concerning the command $phoneNum = substr($sender_number,1); You need need to ensure that the phone number first…"

"Hi, A dongle is another name for a modem. We recommend using Huawei modems since they work well with our software. Regards, Geoffrey"

"Hello Patrick, HttpTrigger doesn't support variables and so you need to explicitly state which phone number you want the message to be sent to. That is why it works when you explicitly specify the actual phone number in the URL when sending…"

"Hi, If you are using FrontlineSMS version 2 on a mac, then you need to use it together with a dongle(preferably a Huawei dongle). Kindly try using the software with a dongle and it should work. In case you encounter other problems, we are here to…"

"Hello Javier, I apologize for the late reply. In version 2, one way of achieving the kind of notifications you have described is by creating announcements which contain the sms message template to be sent out. Editing the announcement is a trivial…"

"Hello Javier, I am one of the developers of FrontlineSMS and I was wondering what you mean when you talk about modifying the webpage template. Regards, Geoffrey"

"Hello Faiser, Thanks for the clarification. The issue you have reported is a known issue, however, we do not support the reminder's functionality. We apologize for any inconvenience incurred. Geoffrey"

"Hello Faisal, When you create a new Reminder, you should be able to see all your contacts under the recipient section of the popup. Kindly confirm that this is so. Geoffrey "

"Hello Faisal, When you scroll down the current list of contacts on display, are you able to see the full list of contacts? Regards, Geoffrey"

"Hello Jonathan, What antivirus do you have installed on your computer? Kindly confirm that FrontlineSMS is not blocked by the windows firewall or the antivirus is not preventing it from running. If the problems persist, kindly send me a screen shot…"

"Hi Abdul, FLSMS 2.2.1 doesn't support MySQL as its back-end. However, if you would like to enable this functionality so as to use it as a middle tier solution, you could fork the source code of FLSMS on github and implement MySQL support for…"

"Hello Michalis, In FrontlineSMS version 2, the Web connection Activity has been designed to enable you to forward messages to Sysaid and using the API, listen to replies that might be send back to FrontlineSMS from Sysaid. Regards, Geoffrey"

"Hi Michalis, FrontlineSMS uses a mobile dongle or a third party SMS aggregator to send and receive messages. It also has an API that can enable you to forward messages to Sysaid or send messages from Sysaid depending on whether Sysaid has an Web API…"