Jacques Tévoédjrè's Page

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Michael, As mentioned in an earlier post, some (not all) trial SMS messages from the IntelliSMS inbound line do come through to my FrontLine server despite the error message in the "Phones tab" for the IntelliSMS line. The error…"

Oct 17, 2012

MIchael Wanyoike replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, Glad to hear that at least your messages still come through despite the error notifications. Hope the correction you made in the email settings has reduced the occurrence of the error notifications. Please let me know how the…"

Oct 17, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Michael, Yes you are right. It happens that the messages come through despite the error message. And sometimes not. You may also be right with the Internet connection. I do have here a somewhat fair connection (ADSL 512Kbps), but there happens…"

Oct 15, 2012

MIchael Wanyoike replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, I've looked at my log files and it seems that the error message only occurs when the Internet is temporarily down. But on the next retry it successful manages to connect. How good is your Internet connection? Here it is…"

Oct 15, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Michael, Been there, done that. Yes I usually use pop.gmail, but after the issue I faced I did try the pop.google alternative. Unfortunately with the same results. But I'll try it again as you mention it as one possible solution. Do you…"

Oct 15, 2012

MIchael Wanyoike replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, In your email settings, are you using pop.gmail.com or pop.googlemail.com? For me the latter one seems to be working fine. Please try that and let me know how it works out. Thanks, Michael."

Oct 15, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Michael, I just sent the log files. Trying to upload the screen shots. Regards. Jacques"

Oct 15, 2012

MIchael Wanyoike replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, Sorry for the inconvenience. Please send us the logs and also the screen shot of where you see the error message " "Receiving failed. Verify your settings." Thanks, Michael."

Oct 15, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Michael, Thank you for your support. Please take a couple of seconds to read the very first post in this discussion. Thanks. Regards, Jacques"

Oct 15, 2012

MIchael Wanyoike replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, Just a quick question about the IntelliSMS issue you are facing, which version of FrontlineSMS are you using? Thanks, Michael."

Oct 15, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hello I have a technical question for the devteam at FrontLine regarding the issue I'm facing. With IntelliSMS, the Frontline server retrieves the mail from a POP mail server. When there is no mail to fetch; does Frontline send a PING to the…"

Oct 12, 2012

MIchael Wanyoike replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, Can you confirm if the settings you provided for the intelliSMS connection in FrontlineSMS still work on the IntelliSMS website. Thanks, Michael."

Oct 12, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi All, Hum ! Not 100%. This morning I had to relaunch the intelliSMS connection in the phones tab, in order for my messages to get in. Just wonder what is causing this "Receiving failed. Verify your settings." error ? See ya. Jacques"

Oct 12, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Sila, Hi Alex, OK, it works ! But I really don't know how I happened to manage that. I still have in the phones tab panel the status error message "Receiving failed. Please verify your settings". I just reconfigured my incoming…"

Oct 11, 2012

Jacques Tévoédjrè replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Alex, Thank you very much for your feed-back. Actually, and since I opened the account at Intellisms, I have a fairly good internet connection here in Porto-Novo (Benin) : ADSL 512Ko. The Frontline server is hooked to that connection. A while…"

Oct 9, 2012

Alex Anderson replied to Jacques Tévoédjrè's discussion FrontlineSMS and Intellisms (issue with inbound line)

"Hi Jacques, Thanks for providing us with your logs. It appears from them that the connection to your email server is timing out. This may happen when you have an intermittent or slow internet connection. Is this something you…"

Oct 9, 2012