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Matt Goddin
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Can't connect with Huawei E3131
17 Replies

I cannot connect using my new Huawei E3131 modem using version 2.1.3 and Windows 7.The modem works with my sim card because I've used it to connect to the internet.I'm not sure what to try next as…Continue

Started this discussion. Last reply by MIchael Wanyoike Oct 15, 2012.

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MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, It seems like your modem does not have serial ports which is needed by FrontlineSMS to connect to. Please give me some time to come up with a list of modems that are known to work with Frontlinesms. As far as I know, most 3G huwaei modems…"
Oct 15, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"The USB modem was conn"
Oct 15, 2012
MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, Thank you for sending the screen shots. Just wondering, did you take the screen shots while the USB modem was still connected to your machine? It seems like Windows did not detect your device. There should be a node in device manager…"
Oct 15, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Device manger 2 screen shot"
Oct 15, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"1) Please find attached the"
Oct 15, 2012
MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, Thank you for sending us the screen shots and log files. Please bear with us as we try to find a solution to the problem. It seems like the modem port name has some issues. Please send us screen shots of the following: 1. Windows Task…"
Oct 15, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi, I did what you asked and I've included a screenshot of Task Manager as well. Regards, Matt"
Oct 12, 2012
MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, On the Status tab, can you click on the Detect Modems button, then wait for about a minute till that section for Port Description is populated with data. Then take a screen shot of that and send it to us. Also make sure that the modem…"
Oct 12, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Sorry - here you go."
Oct 12, 2012
MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, That's not the correct page. That screen shot is the 'Phone and Connections page'. Please click the Status tab then send us a screen shot of that.  Thanks, Michael."
Oct 12, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"It doesn't connect with the modem when I click auto detect and I'm not sure what port to pick - I tried COM 1 - 6 and got this message."
Oct 12, 2012
MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, Please also send us a screen shot of the status tab. We would like to see the messages that appear when you have connected the modem. Thanks, Michael."
Oct 10, 2012
MIchael Wanyoike replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi Matt, Thank you for sending the log files. The development team is now analyzing the problem. I will be in touch shortly. Thanks, Michael."
Oct 10, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi, Please find attached the files as requested. Thanks, Matt"
Oct 9, 2012
Matt Goddin replied to Matt Goddin's discussion Can't connect with Huawei E3131
"Hi, Thanks for the reply. The SIM card works because I am able to access the web and email with it plugged in. The software for the modem seems to be web based and so I have been closing this to try and make sure it isn't running at…"
Oct 8, 2012
Matt Goddin posted a discussion

Can't connect with Huawei E3131

I cannot connect using my new Huawei E3131 modem using version 2.1.3 and Windows 7.The modem works with my sim card because I've used it to connect to the internet.I'm not sure what to try next as I've tried to install a number of times.Any advice welcome.Thanks.See More
Oct 5, 2012

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