Sitati Kituyi's Page

"Hi Sofia, Unfortunately we've identified a bug in the software that is producing exactly the behaviour you've observed: POST webconnections do not correctly submit the parameters. Would it be possible to re-engineer your webservice to…"

"Hi Lokpriya, The password file is held in a properties file on your machine. Please ensure you have exited FrontlineSMS, then go to your home folder (on Windows this will be something like C:\Documents and Settings\Users\<your-username>, and…"

"That config looks fine to me. Could you send across your logs? They'll be located in a .frontlinesms2 subfolder of your operating system's home folder (which will be hidden if you're using Mac). You can try entering dummy content in a…"

"Hi Sofia, This is a known bug, sorry it's affected you! There is a pretty simple workaround though, just use http://127.0.0.1:80/ndimobile-rest/index.php/main/message instead of localhost. The web service calls should work fine with this…"

"Hi Moses, Once you have version 2 running, navigate to Settings > General, and you will see a form for Contact Import. Upload the .csv file from version 1 using this form and it will import your contacts. Let me know if you have any difficulty in…"

"Hi Moses, Regarding your version 1 issue, it looks like your database lock file is preventing the app from connecting. To resolve this, please open the FrontlineSMS data folder, which is by default under your Windows Home folder, in a subdirectory…"

"For the benefit of anyone else who encounters this problem: the issue here was that Crowdmap was set up as a private deployment, and their API currently only supports connections from FrontlineSMS if it is set up as a public deployment. The…"

"Hi Kyle, You're right, our current UI does not scale up well with this scale of contacts. We are currently working on an improvement to the contact-selection UI. If deleting your database is an option, all you need to do is delete your…"

"Hi again Rae, This problem looks specific to your mac rather than in our software, but we're happy to continue investigating what's going on. Could you repeat the 5-step process you followed below, but after step 2, click…"

"Ok, the next step is a bit technical again, please bear with me. Open Console.app - the easiest way to do this to to press the Cmd button and Space to open spotlight, then type in 'console' and hit enter. The console app will load, with a…"

"Hi Rae, I received the logs and database you sent to the support address, thank you. I understand from the chat below that you have already tried reinstalling the app. Can I ask that you try this again, but ensuring you uninstall first (by dragging…"

"Hi again, Thanks for sending your logs & screenshot across. Unfortunately it looks like there is a problem in how we encode messages with non-Latin characters, so this will not work for your Arabic and Hebrew messages. We have filed this bug and…"

"Hi Roi, Thanks for posting this, it sounds like a bug. Please send us your log files to investigate this issue - you can mail them to support@frontlinesms.com Thanks, Sitati"

"Hi Dave, PortInUseException usually occurs when there is some other software connecting to the phone/modem at the same time as FrontlineSMS. If this is not the case, please try restarting your computer, connecting the phone, then starting…"

"Hi Helena, Sounds like you've already tried all the obvious steps. Could you send us a screenshot of your HTTP trigger settings and your FrontlineSMS logs? We'll have a look at these and see if we can spot what's wrong. Your Crowdmap…"

"Hi Becky, Sounds like you've installed the software but are still having issues with the detection. From the statement "Even after clicking 'detect modems' and running the driver nothing happens", it sounds like you are…"